Online Orders

• Payment Options
• Can I cancel/change my order?
• How can I obtain a copy of my invoice?
• How do I know what size to select?
• Can I combine multiple discount codes/promotions on my order?
• Am I able to purchase old Spyder styles?

Shipping

• Can I ship to a PO Box address? (PO Box, Parcel Locker, Parcel Collect or MyPost)
• Who should I contact if there is a delivery problem?
• How do I track my order?
• Shipping and Tracking Information
• How long until my order ships?

Returns and Warranties

• Returns, Exchanges & Refunds
• Warranty Policy
• Can I cancel or change my order?
• Warranty Procedure
• Do you offer an exchange option?
• What do I do if I receive a faulty item in my order?

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Frequently Asked Questions

• What are my payment options?
• How should I wash my outerwear?
• Can I ship to a PO Box address? (PO Box, Parcel Locker, Parcel Collect or MyPost)
• Can I cancel or change my order?
• How long until my order ships?
• How do I track my order?

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Contact Us

• Contact Information (Australia)
• Contact Information (International)
• Who do I contact to become an authorised dealer?

Product Information

• How should I wash my outerwear?
• GORE-TEX
• PRIMALOFT
• RECCO® AVALANCHE RESCUE SYSTEM
• EXO TECHNOLOGY
• GRAPHENE

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Authorised Dealers

• Authorised Spyder Dealers - Australia
• Authorised Spyder Dealers - New Zealand
• Official Spyder Websites