Returns, Exchanges & Refunds

We hope that you love your Spyder product. However, if the product you purchased directly from Spyder Australia is not what you expected, please return it to us.

Click here to start a return for the Australian website Only.

If you have any trouble with our guided online return process, please contact our customer service team at [e-mail].

FREE RETURNS ON ALL ORDERS.

Shipping charges are prepaid by us and no postage is required. However, we will not be responsible for freight charges on products returned with carriers other than our return service above. In any event, we recommend that you use a shipper that provides a tracking number. Defective or, unworn and unused merchandise may be returned within 30 days after purchase for either exchange or refund. The product must be returned unworn. All returns are inspected upon receipt at our returns facility.

EXCHANGES: 

While we offer the ability to return your item, unfortunately, we are unable to reserve stock and offer a direct exchange for any online purchases. This is due to a high turnover of stock and items availability, therefore we cannot guarantee your item will be in stock by the time we receive your return.

If a size exchange is required, we recommend placing a new order online and returning your original item(s) for a refund to avoid exchange sizes selling out. 

REFUNDS

Upon receipt of the returned items at our warehouse, we will refund the amount billed to the original payment method used to pay the order within 2/3 business days, depending on our warehouses ability to process returns.  During peak selling season this refund period could be an additional day.

Spyder Australia reserves the right to refuse returned products that do not meet the defined requirements.

FINAL SALE/CLEARANCE ITEMS

Final Sale items purchased with deep discounts, are non returnable or exchangeable items unless there is a manufacturing defect.

GIFTING:

Please understand that our online returns team is only capable of crediting you for items that have been purchased through our online store, any items received by our team that haven't been purchased through our online store will be returned to the sender at their cost.

Should you receive an item that has been purchased through our online store as a gift, please consider that our online returns team is only able to process refunds to the same method of payment that was used and is not able to process exchanges.
If you'd like to return an item or order that has been given to you as a gift, consider that you'll be required to enter a valid order number in the Returns Portal.

 

THINGS TO REMEMBER:

1. Promotional discount offers will be honoured when exchanging sizes only, but in the case your size request is unavailable or a refund is requested, promotional offers will not be extended to your new order. Any free promotional items should be returned along with your order if you will no longer meet the terms of the offer.
2. Free returns policy is limited to one return per order. Additional returns must be made at your own expense.
3. Please Note: Returns can only be processed by company-owned stores and cannot be processed by authorised dealers.
4. Spyder Australia only provides one prepaid label per order for a return, if you require to send additional items back or are returning an exchange you will need to pay for this return. Please use a manual label and return it to our Return Address below, your order number must be included as a reference.