Frequently Asked Questions
- What are my payment options?
- How should I wash my outerwear?
- Can I ship to a PO Box address? (PO Box, Parcel Locker, Parcel Collect or MyPost)
- Can I cancel or change my order?
- How long until my order ships?
- How do I track my order?
- Who should I contact if there is a delivery problem?
- How can I obtain a copy of my invoice?
- Do you offer an exchange option?
- How do I return my order using the returns portal?
- How long do I have to return my unwanted item?
- How long does it take to receive a refund?
- Can I return multiple items from different orders in the same package?
- Can I return items purchased instore through the online returns process?
- What if I've received the incorrect item?
- What do I do if I receive a faulty item in my order?
- Who do I contact to become an authorised dealer?
- Can I combine multiple discount codes/promotions on my order?
- How do I know what size to select?
- Am I able to purchase old Spyder styles?