Can I cancel/change my order?

Once your order has been placed, it’s instantly sent through our system so that our warehouse team can begin picking your items, to get them shipped to you as soon as possible. This leaves a fairly short window in which we can cancel or remove items from your order.

If you need to cancel an order, change the shipping address or remove items from your order please contact our Online Customer Support team as soon as possible. We cannot guarantee it will be possible to adjust/cancel your order in time, but the faster you contact us the better.

Once you have received your shipping notification via email, we cannot remove any items from the order and it must be returned for a refund if unwanted.

While we’re unable to cancel an order once it has been processed, we offer a free returns service.