Warranty Policy

WHAT IS SPYDER'S WARRANTY POLICY?

Spyder offers a limited lifetime warranty against defects in materials and workmanship, which is applicable on outerwear only—ski jackets and ski pants. Spyder's warranty is only valid on items purchased through an Authorized Spyder Dealer to the original purchaser, and the purchaser must provide an original receipt for purchase.

DEFINE "LIMITED LIFETIME WARRANTY"

Limited Lifetime Warranty means that your garment will be free of manufacturer defects for a practical life span of the product—it does not mean the garment will last your lifetime. Lifetime of a product is determined by the amount and type of use plus care of the garment. All garments eventually show signs of wear, and wear-and-tear is not covered under Spyder's Limited Lifetime Warranty.

WHAT IS NOT COVERED UNDER SPYDER'S WARRANTY?

• This warranty does not cover damage caused by accident, improper care, negligence, normal wear-and-tear, incorrect laundering, or natural breakdown of colours and materials over time and usage

• Pant legs slashed by your ski edges? Slap your tuner on the back and congratulate him on a sharp edge, but the cuts are not covered under our warranty

• Goose down feather pull-through is normal and not warrantied

• Natural UV fading of colours

• Real or faux fur

• Damage to water-repellent coatings due to duct tape application, melting, or abrasion

• Spyder does not warranty purchases through consumer resale sites such as Craig's List, or eBay

• Counterfeit and Sample products

THE WARRANTY SMALL PRINT

• In Europe, Spyder offers a 2-year policy and is subject to individual country's laws and regulations.

• Within the U.S., rights under U.S. warranty laws vary state-to-state.

• In Canada, warranty rights may vary by province

HOW SHOULD I CARE FOR MY SPYDER APPAREL?

To wash, follow the care label on the inside of the garment. Zip all zippers prior to washing, and close all Velcro. To boost waterproofness, we recommend washing in NIKWAX Tech Wash rather than generic washing detergents. Use caution around heat sources, including heaters and fireplaces as technical fabrics can melt, and this is not covered under our warranty policy.

CAN I USE WATERPROOFING PRODUCT WHEN I WASH MY SKIWEAR?

Sure, we recommend NIKWAX TX Direct; visit NIKWAX for options and follow the package's instructions.

CAN I GET A REPLACEMENT ZIP-OFF SLEEVE (GOOGLE WIPE, BELT, HOOD, ETC) FOR MY JACKET?

Sorry, due to storage, production, and constantly progressing designs, we can't replace lost components.