Shipping and Tracking Information

SHIPPING WITHIN AUSTRALIA

All orders are shipped through Australia Post's eParcel and Express shipping services. 

• FREE Standard Shipping (3 - 7 Business Days) on orders $150+ 
• Standard Shipping (3 - 7 Business Days) $9.95 on orders less than $150+
• Express Shipping (2 - 5 Business Days) $12.95 on all orders

ORDER PROCESSING TIME

All orders are dispatched within 24-48 hours between Monday - Friday.

Express orders placed before 2pm each business day will be dispatched on the same day. Express and Standard service orders placed after 2pm or on weekends will be dispatched the following business day.

Our distribution centre is located in Melbourne VIC and is closed on weekends and public holidays.

TRACKING YOUR ORDER

As soon as your order leaves our warehouse, we send you an email confirming the shipment of your package with a tracking link to track delivery. 

• You will receive tracking status via email notifications from our shipping partner.

• Your tracking link will display the latest status of your parcel as well as carrier details.

• You can also track your parcels on the Shippit site by the tracking number link provided or visit Shippit | Tracking Tool or using SHOP
  

ATL (Authority To Leave)

All our online deliveries are shipped with an ATL - Authority To Leave. This gives the courier the right to leave your order somewhere safe on the premises if you are not home at the time of delivery. We always recommend that you choose a delivery location where someone can accept your delivery.

If you'd prefer your order to require a signature on delivery, please request this by contacting our friendly Customer Support team at [e-mail] once you have placed your order.

STOLEN PARCELS

It is the customers responsibility to nominate a safe and secure shipping address. Spyder Australia is not responsible for any stolen or missing parcels once an order has been delivered to the nominated address.

DAMAGED PARCELS

Spyder Australia is not liable for any damage sustained to parcels once successfully delivered to the nominated address.

If you need additional information regarding shipping & delivery, please contact our customer service team at [e-mail].