How do I return my order using the returns portal?

To return your order using our online returns portal:

• Add your order # and the email address you used for your order.

• Enter your purchase details, return shipping address and reason for return.

• Once confirmed, you will be provided with a shipping label to return the product.

• Prepaid labels are only available to AU customers.

• Once the return is received and processed by our returns team, a notification will be emailed to you as proof of the refund.

• Original shipping charges will not be added to the refund.

• Items returned that are not eligible to be refunded in line with our returns policy.

• No returns or exchanges on Final Sale items.

• Returns must be initiated from the original point of sale, our online returns team can only process returns for orders placed through au.spyder.com.