Volcom
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Recent activity by Volcom-
How long does it take to receive a refund?
Once your return package has been delivered to our PO Box, returns take 2-3 business days to be delivered to our office and processed by our online returns team. Once the return has been processed ...
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Can I return multiple items from different orders in the same package?
We ask that you return both of your orders in separate packages as this helps eliminate any confusion with our returns team and will greatly assist them with processing your refund accordingly. If ...
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Can I return items purchased instore through the online returns process?
Our online store does not offer exchanges or return authorisations for items purchased from authorised dealer locations. All returns must be initiated from the original point of sale and our system...
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What if I've received the incorrect item?
If you received an incorrect item within recent online order, simply contact our Customer Service department via email au.customerservice@spyder.com and provide your SPAU Order number, a photo of t...
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What do I do if I receive a faulty item in my order?
If you receive defective Spyder product in your online order, keep the tags attached and reach out to au.customerservice@spyder.com and our team will assist in having this item returned and sending...
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Who do I contact to become an authorised dealer?
If you are interested in becoming an authorised Spyder dealer, please email your store's contact information to au.customerservice@liberatedbrands.com. Once received one of our representatives w...
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Can I combine multiple discount codes/promotions on my order?
Promotions/discounts cannot be applied toward previous purchases, redeemed for cash/gift cards or be used in combination with any other offers, coupon codes, discounts or promotions. One discount o...
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How do I know what size to select?
All size guides are located on the product description page next to product details. Please note that these sizes are an approximation and all sizes will fit people differently as everyone is uniqu...
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Who do I contact to become an authorised dealer?
If you are interested in becoming an authorised Spyder dealer, please email your store's contact information to au.customerservice@liberatedbrands.com. Once received one of our representatives w...
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Am I able to purchase old Spyder styles?
The majority of our outwear and accessories are seasonal runs and typically only last a couple of months before the item is either discontinued or re-vamped into another like item. We do not have a...