Volcom
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Recent activity by Volcom-
Can I ship to a PO Box address? (PO Box, Parcel Locker, Parcel Collect or MyPost)
We offer PO Boxes as a delivery option when all the items in your cart will be sent through Australia Post. The PO Box network is owned by Australia Post and can only receive deliveries that are se...
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Contact Information (International)
USA/Canada Customer Service Email: Customerservice@spyder.com Warranty Requests: Warranty@spyder.com Europe Customer Service Email: eu.service@spyder.com
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Warranty Policy
WHAT IS SPYDER'S WARRANTY POLICY? Spyder offers a limited lifetime warranty against defects in materials and workmanship, which is applicable on outerwear only—ski jackets and ski pants. Spyder's w...
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How should I wash my outerwear?
Every Spyder item will be equipped with a care instructions tag with specific details on how your product should be washed and/or treated. Please refer to this care instruction tag before washing ...
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PRIMALOFT
We’ve been using and trusting PrimaLoft® insulation in our products for years not only because they are an industry leader in synthetic insulation, but because of their commitment to creating a...
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How can I obtain a copy of my invoice?
If you are needing a copy of your invoice from a previous online purchase you can email au.customerservice@spyder.com with your original order # and one of our representatives would be more than ha...
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Who should I contact if there is a delivery problem?
If you are experiencing a delivery issue or delay, we suggest reaching out to our customer service department. Our customer service team would be more than happy to assist you by lodging an enquiry...
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Warranty Procedure
HOW DO I RETURN MY GARMENT FOR WARRANTY EVALUATION? Follow these steps: Review our Warranty Policy page. Ensure the garment is clean. Bring the garment back to the authorised Spyder dealer wher...
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Can I ship to a PO Box address? (PO Box, Parcel Locker, Parcel Collect or MyPost)
We offer PO Boxes as a delivery option when all the items in your cart will be sent through Australia Post. The PO Box network is owned by Australia Post and can only receive deliveries that are se...
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Do you offer an exchange option?
At this time we do not offer an exchange option and all returns will be set up as a refund back to the original form of payment on file for your order. If you are interested in receiving an altern...